Excellence in Workplace Performance

Objectives

Excellence in Workplace Performance is a workshop that enables participants to reflect on their own mindsets and support the individual’s change towards progression for the benefit of the organisation by implementing the KPI’s and KRA’s as envisioned by the organisation. After attending participants will be able to:

i. To achieve the KPI’s and KRA’s.

ii. Position themselves as a professional.

iii. Discuss techniques for enhancing their professional and personal image.

iv. Learn the importance of accepting change and excelling in the workplace.

v. Know common motivational theories and how to apply them.

vi. Educate themselves in ways to create a motivational climate and design a motivating job.

vii.Set themselves apart from others and rise to challenges.

 

Who Should Attend

Secretaries, Office administrators, Personal Assistants, Supervisors, Clerks, Union level employees.

 

Course Description

If you’re an administrative professional, you need to have much more than traditional “secretarial skills”. To function in today’s office environment, you need highly developed skills to navigate your way through the difficult situations that you often face at work. What’s more, you need to keep a positive attitude while handling multiple tasks. The greatest setback in organisations is the trapped mindsets of its people. It takes more than ability to thrive and to excel in today’s highly skilled and competitive market. Excellence in Workplace Performance provides the answer to how one survives, thrives, excels, and achieves distinction in today’s workplace. During this training, we’ll use group discussions, exercises, interactive sessions, role-play & video sessions to fully immerse yourself in these topics, as well as learn ways to set new standards and push the limits of your job. Return to work prepared to tackle your daily challenges head-on with confidence and ease. Get ready to take the next step in your career to achieve excellence and meet the KPI’s and KRA’s of your organisation!

 

Duration

2 days

 

Course Outline

MODULE LEARNING OBJECTIVES

KPI’s And KRA’s

• Defining the concepts

• Applying its importance and understanding its benefits in achieving excellence

Getting Out Of The House

• Increasing energy — eating a healthy breakfast Home expectations vs. job expectations

Arriving At Work And Managing Yourself

• Checking and prioritizing voicemails and e-mails

• Prepare for meetings and upcoming office events

• Delegating work

• Getting organised

Key Principles For Achieving Excellence

• Having the hunger for excellence

• Benchmarking the best

• Going all out; working really hard

• Going beyond mediocre at work

• Understanding the importance of urgency

• Formalising daily goals

Benefits Of Setting Yourself Apart

• Managing personal change

• Using the five factor model

• Understanding the significance of emotional intelligence at the workplace

• Understanding the qualities and work values of a valuable employee

Steps To Make KPI’s And KRA’s Work

• Deciding what constitutes success

• Measuring the right things

• Making sure everybody understands the goals and measurements

• Applying the 9 Essential Life Skills

• Developing positive habits

Motivation In The Workplace

• What is motivation and why it matters and its barriers

• Understanding external and Internal motivation

• Assessing yourself using the Myers Brigg Test

• Understanding and applying motivational theories and principles

Get Set For Success- Establishing Motivating Goals

• Realising the functional areas of life

• Preparing the lifelong To-Do List

• Setting motivating goals

• Pursuing professional and personal goals