Problem-Solving and Decision-Making


Do you ever feel like you’re always in a rush to solve problems and having to make decisions that have a substantial impact on the organisation or team?

This course will teach you:
i. To recognise the difference between symptoms and identify the root cause.

ii. How to adopt a multi-perspective view to challenges.

iii. Tools and strategies to analyse a given situation, and generate ideas.

iv. To identify personal levels of aversion to risk and how that affects decision-making.

v. How to mobilise and go into action.

Who Should Attend

Junior and Senior Management who want to effectively tackle the root of their problems.

Course Description

This course is designed to equip you with effective tools and strategies for root cause analysis and decision-making. The workshop will be conducted through a combination of interactive activities like role-playing, case studies, exercises, games and stories.


2 Days


Course Outline

What Lies beneath? • The Ice-Berg principle

• Issues & desired outcomes

Cause & Effect Learning about Root Cause vs Symptomology (Metaphor: Allopathy vs Homeopathy ideologies)
Step-By-Step Learning the different stages of systematic decision making to achieve desired outcomes
De-Muddle Turning chaos into order
Logical Structuring/


• Breaking complex problems into manageable chunks (tools involve Decision Trees and others)

• Tying in relationships between different components of the argument

• Uncovering implicit assumptions

SCQA Case study Learning to dissect a case study into 4 stages according to the SCQA process
Presenting Your


• Rearranging the SCQA progression to solicit the highest amount of attention

• Getting to the crux of the matter

– communicating messages succinctly

Inductive vs Deductive Learning the different ways conclusions are formed


Learning the different angles that one issue can have
Power of Questions Asking the right questions to get to the heart of the matter
RISK Your appetite for risk