Problem-Solving and Decision-Making


A dynamic presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, we explore skills that can turn you into an inspirational speaker and presenter.

At the programme’s end, you will be able to:
i. Identify ways to gain rapport and win your audiences’ trust.

ii. Apply techniques to reduce nervousness and fear.

iii. Appreciate how visual aids can create impact and attention.

iv. Develop personal styles and techniques to create a professional presence.

v. Experiment with different ways to prepare and organise information to convince.

vi. Prepare, practice and present a presentation.

Who Should Attend

This is an essential workplace skill that applies to all employees at any level throughout the organisation.

Course Description

The ability to deliver effective presentations to internal and external audiences is often taken for granted. Many presenters focus on their subject matter to the exclusion of other vital presentation skills such as rapport-building, the use of persuasive language and attention-grabbing introductions and conclusions. The challenge is further put to the test, with inclusions of complex charts, graphs, and visual aids that often leave the audience confused rather than informed. This workshop is designed to equip participants with the ability to deliver effective presentations that appeal to both the logical and emotional levels.


3 Days


Course Outline

From the Unknown to the known • Video recorded pre-training individual presentation

• Individual review and collective feedback

• Criteria for assessing an effective presentation

• Mediocre vs. Effective Presentations

Anatomy of a Complete Slide Deck • 7 Presentation strategies

• Selecting and structuring contents

• Planning, designing & developing with audio-video aids

Communicating to Convince • Building rapport

• The representational system

• Listening Effectively to your audience

• Verbal & non-verbal Communications

• Logical vs. Emotional Draw

Managing your psyche • Take charge of your physiology

• Gestures for audiences big and small

• There are no butterflies in your stomach

• Tonality for totality

Managing Your Audience • If there’s one in every audience; then manage the situation

• Turning Hecklers and disruptions into opportunities

Handling Challenges from the floor • Handling unexpected questions

• Enthusiastic vs Passive audiences

Preparing for a presentation • Practice! Practice! Practice!

• Managing your time

• Setting up your venue

• Spatial anchoring

Workshop & Final Presentation • Video recorded post-training individual presentation

• Individual review and collective feedback

• Workplace practical assignment