Managing Crisis in your Organization

Objectives

This hands-on-workshop will help participants to:

i. Acquire an eye for the symptoms & causes of crises, and the knowledge on how to handle them.
ii. Critically examine a few selected crisis case studies to learn about effective vs. ineffective ways of handling a crisis situation.
iii. Participate in interactive exercises.
iv. Learn how to effectively deal with various stakeholders.
v. Understand the leadership styles that can help or blind you.

Who Should Attend

Anyone who wants to learn about effectively managing a crisis situation.

 

Course Description

It is inevitable that each of us will be affected by a crisis at one time or another. Virtually no organisation – irrespective of its size, nature of business or location – is immune from a crisis situation. Emergencies can arise at any time and from many causes.

Crisis management is a relatively new field of management. Typically, proactive crisis management activities include forecasting potential crises and planning how to deal with them. Hopefully, organisations have time and resources to complete a crisis management plan before they experience a crisis. Crisis management in the face of a current, real crisis includes identifying the real nature of a current crisis, intervening to minimise damage and recovering from the crisis.

 

Duration

2 Days

 

Course Outline

MODULE LESSON(S)
Crisis Management An introduction
Wake-Up Call: Case Study 1 • Mishandling of product defect

• Guide to managing product recall

Perception Can Sting You See how one of the best-known cases was handled
Pre-Planning for the Crisis 8 Ways to face a crisis before it happens
This is Painful: Case Study 2 Handling of key defection
Crisis Dimensions • A look at the seven dimensions

• Application of these dimensions

Get Your Thermometers Ready Symptoms of a crisis
Soft Landing: Case Study 3 Handling media relations
Causes of Crisis Understanding the causes of a crisis
Crisis Leadership Styles Leadership styles and application in crisis situations
Case Study 4 A harsh lesson