FISH! Philosophy

Objectives

Fish! Philosophy a remarkable way to boost morale and improve results has the hallmark of a true business classic proven with as a set of simple, practical tools to help you create the work culture you’ve been looking for. In today’s highly competitive marketplace, the simple principles taught in this workshop are more important than ever before. That’s because motivated, enthusiastic employees who bring passion and energy to the job will take pride in providing exceptional customer service and send profits soaring. It’s a way to spark energy and enthusiasm into the workplace, to build stronger relationships that equip you to face your challenges more effectively. The FISH! Philosophy fulfills the most basic needs of human beings who, in turn, fulfill the needs of the organisation, leading to more connected teams, better communication, extraordinary service and higher retention.
This course will help you:
i. Re-energise your work climate and invigorate your employees.
ii. Transform employee attitudes and radically improve morale.
iii. Reduce employee turnover by creating an environment where people love to come to work. iv. Create better-connected teams within workplaces able to meet challenges more effectively. v. Love the work you do – even if you can’t always do the work you love.
vi. Know the difference between playing at work and playing instead of work.
vii. Delight your customers – and keep them coming back for more!
viii. Learn from the experiences of organisations that have effectively implemented these ideas.

Who Should Attend

All employees at all levels; any organisation interested in creating an energising work environment and releasing their potential.

 

Course Description

This course is inspired by the workplace management system of the lively thriving environment of the world famous Seattle Pike Place Fish. Observation of the market’s system reveals an exciting formula termed the Fish! Philosophy, that would allow any team to create a similar atmosphere.
This fun, fast-paced programme equips participants to creatively engage in team settings and motivate each other to create the ultimate work culture. It introduces tools to create a common language and experience to drive the group forward as one.

Duration

1 day

 

Course Outline

MODULE LEARNING OBJECTIVES

Overview

Be energized and engaged at the workplace

Play

Understand how to harness the power of fun to lighten the atmosphere and create an environment that nurtures innovation

Be There

Use opportunities to make the day of our customers and fellow team members. The advanced team has a bond that can be created only by serving customers and one another

Make Their Day

• Discover the power of focusing on one person and one thing at a time
• Being wholeheartedly present

Choose Your Attitude

• Choose your attitude. If you find yourself with an attitude you do not want, you can choose another
• Understand how talent leadership development programmes work