Effective Business Writing


This course teaches you to:

i. Read and interpret the various forms of written business communications.
ii. Recognise the common errors in business writing communications.
iii. Produce business emails, letters and reports accurately.
iv. Communicate clearly and concisely.
v. Reduce self-consciousness and self-doubt.


Who Should Attend

Employees at all levels in a corporation who seek to maximise their performance, become stronger and more confident communicators through writing and thereby add more value to the organisation


Course Description

Effective Business Writing is run in various formats. The emphasis is on workshop activities with hands-on participation and practice working in small teams to promote communication between colleagues and team work.
This programme can be presented in various ways depending on the client’s needs.



2 Days


Course Outline

Introduction Usage of Introduction Matrix to introduce fellow colleagues

Understanding of different learning styles

20 Golden Rules

Thinking and organisational rules for writing

Review of concept mapping

Business Writing Taking notes in a business context

Taking minutes of meetings

Practical exercise where teams are to discuss and prepare a concept map for

a particular topic

Lateral Thinking  Exercise in creative thinking/problem solving
Business Letter Writing Ten secrets of writing business letters

Writing business memos and emails

Outline of a business memo

Manage emails

Review and correct emails

Guidelines to writing a formal report

Formatting a business letter

How to write a letter of complaint

Writing Assignment Preparation by participants of business letter of response/group work

Presentation/feedback of written material-writing

Every participant to provide feedback and ask questions on written exercise

Closing Address Facilitator reviews the workshop and summaries its purpose and outcome