Creative Decision-Making and Problem-Solving


Problem-solving is a mental process and is part of a larger problem process that includes problem finding and problem shaping. Often people are not able to solve the problem as they have not truly understood and defined the real issue, or not known the appropriate method to approach the issue.

This course teaches you to:
i. Develop problem-solving skills to solve problems effectively and confidently.
ii. Develop creativity skills to solve problems creatively and flexibly.
iii. Discover how the problem-solving process works and use it to solve everyday business challenges. iv. Apply the problem-solving process to systematically analyze situations and formulate action plans. v. Apply creative techniques to generate alternative solutions.
vi. Understand the decision-making process and make positive business decisions.


Who Should Attend

Managers, executives, consultants, engineers, technical people, supervisors and anyone who requires creative thinking skills to enhance productivity.


Course Description

Our problem-solving techniques are based on the conceptual model known as the interacting 4P’s model: People, Process, Product and Place (work environment), that provides a good overall framework for understanding the key factors that affect organizational creativity. We emphasize using only the objects available within the problem and its immediate environment together with “Box Breaking” mental tools to fulfill the ultimate goal of problem-solving: finding a simple and effective solution that can be implemented quickly and cheaply.



2 days


Course Outline


Foundation of Mental Creativity

• Our Mental Box: Right & Left Brain

• Vertical vs. Lateral Thinking

• Barriers to Creativity

• The 4P’s of Creativity

5 Steps of Problem Solving Process

• Identify & Define Problems

• Identify Root Causes

• Generate Alternative Solutions

• Evaluation & Selection Process in Making Decision

• The Decision-Making Process & Criteria o Screening Matrix

• Wrong vs. Bad Decision

• Implement & Follow Up

Solving Day-to-Day Workplace Problems

• Technique to asking questions to uncover issues
• Technique to clarifying goals to enhance performance
• Technique to evaluating options to improve decision making

Ideas Generation Methods & Tool

• Brainstorming

• SCAMPER Technique

• Mind Mapping

• Use of picture cards

Creativity & Innovation

• Creativity vs. Innovation

• World’s Innovative Companies & Products

• Building Creativity Capability