Character-Wise Conversations

Objectives

Energise your working relationships by facilitating effective conversations and leading effective meetings. Deploy the use of five basic engagement tools to help overcome resistance and motivate participation.
1. Freedom of Humility – Choosing to give in order to gain.
2. Order Perspectives – Create safety in understanding.
3. Clear Directions – Facilitate effective meetings.
4. Utilize Concepts – Generate power of team innovation.
5. Secure Ownership – Persuading others to action

Who Should Attend

Managers, Team Leaders, Project Managers, Executives, Department Heads, Management Trainees.

Course Description

Character-Wise Conversations training provides an in-depth approach to improving team morale and work productivity by overcoming the basic cause of misunderstanding and miscommunication – the inability to master difficult conversations. The starting point of all wise conversations begin with personal transformation and ownership.

 

Duration

3 Days

 

Course Outline

MODULE LEARNING OBJECTIVES
FOCUS Key 1: Freedom of Humility • Recognise the power of expectations in shaping our perception • Reject the way of anger and pride • Perceive stress points in conversations •

• Reject the way of anger and pride • Perceive stress points in conversations •

• Perceive stress points in conversations •

• Practicing the courage of right choices • Identify key words which

• Identify key words which builds bridges of communication

FOCUS Key 2: Order Perspectives • Identify the four types of conversational worldviews • Define the steps for conducting a courageous conversation • Recognise the formation of personal “stories” • Create an environment of safety and trust • Recognise the man/woman conversational divide

• Define the steps for conducting a courageous conversation • Recognise the formation of personal “stories” • Create an environment of safety and trust • Recognise the man/woman conversational divide

• Recognise the formation of personal “stories” • Create an environment of safety and trust • Recognise the man/woman conversational divide

• Create an environment of safety and trust • Recognise the man/woman conversational divide

• Recognise the man/woman conversational divide

Conversation Dangers  • Assess the adversarial content in our day-to-day conversations• Recognise the link between failed conversations and work productivity • Discuss the connection between conversation and facilitation • connect

• Recognise the link between failed conversations and work productivity • Discuss the connection between conversation and facilitation • connect

• Discuss the connection between conversation and facilitation • connect

• connect

FOCUS Key 3: Clear Directions • Practice the power of setting correct focus statements • Identify the problem without affecting the ego

• Identify the problem without affecting the ego• Assess different types of thinking patterns • Choose the way of design rather than debate • Engage in listening from three different directions

• Assess different types of thinking patterns • Choose the way of design rather than debate • Engage in listening from three different directions

• Choose the way of design rather than debate • Engage in listening from three different directions

• Engage in listening from three different directions

FOCUS Key 4: Utilize Concepts • Evaluate why most brainstorming sessions fail

• Differentiate ideas from concepts•

• Utilize concepts to diffuse difficult conversations• Apply thinking tools to maintain conversational objectivity • Employ the power of alternative thinking

• Apply thinking tools to maintain conversational objectivity • Employ the power of alternative thinking

• Employ the power of alternative thinking

FOCUS Key 5: Secure Ownership • Communicate effectively using analogies • Plan to appeal to conscience

• Plan to appeal to conscience • Reinforce character-based persuasion skills • Presentation and role-play

• Reinforce character-based persuasion skills • Presentation and role-play

• Presentation and role-play

• Presentation and role-play