15 TOOLS FOR DYNAMIC MANAGERS AND SUPERVISORS

Objectives

i. Develop a positive approach and professional attitude in the workplace.

ii. Develop good reasoning, listening and bargaining skills.

iii. Face challenges at work and resolve problems fast to enhance outcomes.

iv. Learn to adapt to different working environments.

v. Learn and use planning tools for greater performance.

vi. Enhance communication and relationships with bosses, peers, customers and others.

vii. Instill team spirit and enhance cooperation through team-work.

 

Who Should Attend

Managers and Supervisors, anyone seeking to be a dynamic person able to influence and motivate those around them with charisma and professionalism.

 

Course Description

Most people step into a new job with the hope that they will perform their best in order to reach for a higher ranking. Though this sounds easy but in reality it is not. Employees may be good in certain areas but are weak in others, which can be obstacles for them to become effective and dynamic. This programme equips employees with the right skills in order to enhance and complement their existing skills. Our workplace is not made of only bricks and machines but also complicated and sensitive human forces. Being a dynamic employee requires exceling in the areas of knowledge management, communication, marketing, negotiation, persuasion, leadership, management (time, change, stress, conflicts and more), strategic planning, teamwork and public speaking. Mastering these skills enhances one’s professional effectiveness and personal mastery such as self-image, positive mind sets, confidence and constructive interpersonal relationships.

 

Duration

2 Days

 

Course Outline

MODULE LESSONS
Tool 1: Acquiring Specific Knowledge and General Knowledge
  • Developing an open mind to learn and progress on the job.
  • Projecting a positive self-image at all times
Tools 2 & 3: Practical Interpersonal & Communication Skills
  • Understanding the needs and wants of others
  • Achieving favourable relationships through effective listening skills Improving self-esteem
  • Reality check on personal skills
  • Utilizing Key Principles to enhance and maintain positive interpersonal relationships
Achieving favourable relationships through effective listening skills
  • Refining a challenge into sub-challenges
  • Defining measurable goals
  • Allocating each sub-challenge to the right team
  • Compiling critical data from ActionLabs initiatives
Improving self-esteem
  • Systematically analysing the roots of sub-challenges
  • Using ActionLabs tools to investigate and find possible solutions to each sub-challenge
  • Defining costs and benefits of recommendations
  • Formulating an action plan to implement recommendations
Reality check on personal skills Deciding which recommendations to adopt and which to shelve
Utilising Key Principles to enhance and maintain positive interpersonal relationships Overseeing the implementation of recommendations over a 90-day period
Achieving favourable relationships through effective listening skills
  • Refining a challenge into sub-challenges
  • Defining measurable goals
  • Allocating each sub-challenge to the right team
  • Compiling critical data from ActionLabs initiative